MVA FUND REACHES OUT TO 7nde & 8ste LAAN COMMUNITIES
The MVA Fund took its services to the communities of 7de and 8ste Laan from 19 to 23 September 2017 as it fulfils its strategic intent of delivering quality services to its claimants and the community at large. The Fund aspires to increase national presence although we have established offices in 7 towns across the country,
and has realized that people affected by road crashes are not always able to reach us. This has fueled the need to undertake an extensive public education drive to ensure that as many people as possible are aware of the Fund’s existence and the products we have to offer.
Additionally, as a Government institution, we display our commitment to support Government’s efforts towards its decentralization policy of bringing equitable access of services to all Namibians, regardless of economic and social standing as espoused in Vision 2030.
The main purpose of the community outreach progamme was to engage the residents of 7de and 8ste Laan in Khomasdal North Constituency, through the acceptance of new claims, assisting customers with the completion of claim forms and handling queries related to the claims process. Furthermore, the public was educated on the Fund’s products while general road safety awareness was promoted.
The latter was displayed through a pedestrian crash simulation conducted by MVA Fund Paramedics to highlight the conflict between vehicles and pedestrians, as according to the MVA Fund Call Centre, in August 2017 alone, 96 pedestrian-related crashes were recorded with 18 fatalities and 86 injuries.
During his address, the MVA Fund Acting Chief Executive Officer, Mr. Fanuel Uugwanga stated that “the MVA Fund strives to serve our customers to the best of our ability. This is in accordance with one of our key performance areas at strategic level, and we constantly innovate ways to deliver quality service to our customers. We strongly believe that service at the smallest stratum can bring huge changes and have positive impact on those that are affected by road crashes.” He further urged the community to report all road crashes to the MVA Fund Accident Response Number 081 9682.
At the same event, Ms. Theopoline Kandjou gave testimony of her motor vehicle crash ordeal and her journey to recovery and thanked the Fund for the support she received. “I was able to return to work within 5 months of rehabilitation and this is all thanks to MVA Fund”, she said.
The community outreach programme which will be extended to other regions, was closed off with outstanding musical performances by Adora and One Blood.