MVA FUND OPENS NEW OFFICE IN OTAVI
In line with its strategic expansion plan, the Fund inaugurated its eighth (8th) Service Centre in Otavi on 04 February 2022. The opening of this office building reaffirms the Fund’s commitment and preparedness to extend a helping hand to every corner of Namibia and further supports government’s efforts on decentralization and service delivery.
Likewise, the move was necessitated by the many crashes, injuries and fatalities recorded annually along the B1 route. According to the Fund’s 2021 statistics, Otjozondjupa region recorded the highest number of road crash fatalities and ranked second-highest in the number of persons injured in crashes.
“Otjozondjupa region creates passage for the B1 route and serves as an important link to various economic activities in the country. This results in high traffic volumes and increases the risk of road accidents. The opening of this office building in Otavi is, therefore, a strategic thought from MVA Fund,” said Hon. James Uerikua, Governor of Otjozondjupa Region.
The office, which is strategically located accords claimants in Otjozondjupa region easy and professional access to the Fund’s services, thus enhancing customer experience as stated in the 2019-2024 Koinonia Strategy. The office will further ease the burden of claimants having to travel long distances to access the Fund’s services from any of its seven (7) Service Centres in Windhoek, Rundu, Katima Mulilo, Ongwediva, Walvis Bay, Otjiwarongo and Keetmanshoop.
“In the past, persons injured in motor vehicle crashes were transported to Otjiwarongo, and the inauguration of this Service Centre comes in handy as it has a paramedic component to it,” added Hon. Uerikua.
Similarly, His Worship Isaac !Hoaeb, Mayor of Otavi also added that the Service Centre will address the long-standing critical need of enhanced emergency response services in Otavi and, will ease accessibility in service delivery.”
To further augment the Fund’s efforts in improving emergency medical response services in Otavi and along the B1 route, the Fund’s CEO, Rosalia Martins-Hausiku indicated that the new Service Centre will be enriched with more paramedics, and its services will benefit the broader population of Otavi and nearby towns.
The fully-fledged office is manned by a Case Coordinator and a Paramedic, and offers the following services: emergency medical response, claims management, patient management, transfers, rehabilitation, stakeholder management and road safety.