The MVA Fund Customer Service Charter is an integral strategic objective of the Fund that sets standards of superior customer service.
It is our pledge to you, our customers, to deliver exceptional service at all times.
It is our commitment to a high level of standards that you can expect from us whenever you need our services.
It is our promise to be pro-active, to lend a helping hand, to be concerned, and to go the extra mile.
We believe that our customers justify our existence; therefore, all our efforts will focus on ensuring that the services we provide are to our client’s satisfaction and meet their needs.
We will warmly welcome you. We will wear name badges and provide contact details whenever applicable.
In dealing with each other and with our clients, we will have empathy for the plight of others, respect other people’s different views, and be supportive and caring when dealing with you.
In a multicultural society we believe that our services are available equally to all who are entitled to them. We will as far as possible deliver our services to suit your needs.
We commit to handling all claims with the utmost of confidentiality and fairness as mandated by law.
We will disclose relevant information fully and accurately in an open and transparent manner. We will have relevant information readily available at all times upon request.
We will be professional in conduct, manner and attitude. We will be honest and truthful in dealing with our customers.
