The Operations Business Unit of the Fund manages all medical treatment and rehabilitation.

Customer Service

To plan, organize, coordinate and manage the provision of quality, efficient front office customer services to claimants, to facilitate the efficient reception and processing of claims as well as the archiving of documents in accordance with the provisions of the legislation and the Fund’s policies and procedures as well as the Fund’s customer service standards.

Investigations

The role of investigators become active once the Fund becomes aware that a person is injured as a result of a motor vehicle accident. The injured person will be served with a notice to submit a claim within 90 days by a Fund investigator.

Investigators also play a pivotal role in emergency accident response. The MVA Fund initiated an emergency response number (081 968 2), whereby members of public are able to report accidents as and when they occur in order to get assistance. Upon notification of an accident, the MVA Fund Call Centre (J&P Group) will immediately respond to an emergency call by alerting the nearest ambulance to attend to the accident scene with as minimum delay as possible.

The Call Centre will also inform all the other trigger points viz. Police and the Fund Investigators.

The Fund may also appoint investigators to investigate the causes of accidents giving rise to claims; lock up the facts at accident scenes in order for the claim to be assessed; the detection and prevention of fraud perpetrated in claims on the Fund.