Claiming Process

How to claim from the MVA Fund

The following process provides an outline of how claims are received and processed by the MVA Fund:

  1. Crash occurs.
  2. Call Centre is notified.
  3. Call Centre dispatches ambulance.
  4. Injured person is treated at the most appropriate medical facility.
  5. MVA Fund issues MVAF reference number.
  6. Case Manager undertakes hospital visits & issues claim form for submission by injured person.
  7. Injured person is discharged from hospital.
  8. Injured person submits claim form.
  9. MVA Fund assesses claim and process payment of injury grant if applicable.
  10. Case Manager drafts & implements rehab plans in consultation with claimant.
  11. Case Manager obtains progress medical report from specialists.
  12. MVA Fund communicates medical undertaking outcome of assessment.
  13. Claim is either closed or further rehab is provided.

MVA FUND FORMS

Rosalia Martins-Hausiku

Chief Executive Officer

Appointed:
11 October 2004

Qualifications:

  • Master of Philosophy in Management Coaching - University of Stellenbosch
  • Master’s Degree in Business Leadership (MBL) - University of South Africa Business School
  • Master’s Degree in Culture, Communication & Media Studies - University of Kwa-Zulu Natal
  • Bachelor’s Degree in Media Studies - University of Namibia

Phillip Nghifitikeko

Chief Operations Officer

Appointed:
10 January 2004

Qualifications:

  • Master’s Degree in Law & Business - Bucerius Law School / WHU Otto Beisheim School of Management
  • Post-Graduate Diploma in Project Management - University of Stellenbosch
  • B-Tech Degree in Marketing - University of South Africa
  • National Diploma in Marketing - Polytechnic of Namibia

James Nyandoro

Chief Financial Officer

Appointed:
01 August 2024

Qualifications:

  •  Master’s Degree in Business Administration (MBA) - University of Stellenbosch
  • Post Graduate Diploma in Applied Accountancy and Finance - University of Zimbabwe
  • Bachelor of Accountancy – University of Zimbabwe

Joelynn Kurz

Chief Legal Service

Appointed:
01 May 2006

Qualifications:

  • BA Degree & LLB Degree - University of Stellenbosch

Julius Haikali

Chief Human Capital and Strategy

Appointed:
02 January 2014

Qualifications:

  •  Master’s Degree in Public Administration - University of Namibia
  •  Executive Development Programme - University of Witwatersrand
  •  Bachelor of Technology Degree in Public Management - University of South Africa
  •  Diploma in Public Management - Polytechnic of Namibia

John Haufiku

Chief Corporate Affairs

 

Appointed:
03-June 2024

Qualifications:

  • Master’s Degree in Communications & International Public Relations – National University of Science and Technology Moscow
  • Bachelor Honours in Public Relations and Industrial Psychology - University of Namibia
  • Diploma in Information Studies - University of Namibia

Magnus Nangombe

Director

Appointed:
01 October 2021

Qualifications:

National Diploma in Company Direction (Board Level) - Graduate Institute of Management and Technology - South Africa
Diploma in Corporate Governance for Senior Managers - Business Zone - South Africa
Diploma in Business Marketing - University of South Africa
Diploma in Strategic Public Relations Management - University of South Africa

Namene Shejavali

Director

Appointed:
01 October 2021

Qualifications:

Admitted Legal Practitioner - Namibia
Admitted Attorney - South Africa
Master of Laws - University of Witwatersrand
Bachelor of Laws - University of Witwatersrand

Elizabeth Kharuchas

Director

Appointed:
01 October 2021

Qualifications:

Master of Business Administration (MBA) - Maastricht School of Management
Bachelor in Public Administration Hons - University of Stellenbosch
Master’s in Public Health - University of South Africa
Post Graduate Diploma in Nursing Science - University of Namibia

Damien Mabengano

Director

Appointed:
01 October 2021

Qualifications:

Master of Public Administration - University of Namibia
Bachelor of Technology in Public Management - Polytechnic of Namibia
National Diploma in Public Management - Polytechnic of Namibia

Dr Shitaleni Herman

Chairperson

Appointed:
01 October 2021

Qualifications:

FCNP, College of Medicine of South Africa (CMSA) / Stellenbosch (US), SA
Doctorate in Medicine (MD) Instituto Superior de Ciencias Medicas, Camaguey – Cuba

Dr Shitaleni Herman

Chairperson

Appointed:
01 October 2021

Qualifications:

FCNP, College of Medicine of South Africa (CMSA) / Stellenbosch (US), SA
Doctorate in Medicine (MD) Instituto Superior de Ciencias Medicas, Camaguey – Cuba

Jantje G Daun

Vice Chairperson

Appointed:
01 October 2021

Qualifications:

Chartered Accountant - South Africa
Post Graduate - B Compt (Hons) - University of South Africa
Bachelor of Commerce (B/Com) - University of Cape Town